"Just wanted to send a quick note to let you know that my car has been repaired and I picked it up yesterday evening. Thank you very much for the assistance from Mulvihill! From a customer service experience perspective, a few things stand out:
- Fast response from you on the morning of the fender-bender
- Clear setting of expectations as to what would happen next.
- Aviva was just damned good. The adjuster was right on top of things.
- Follow-up from Mulvihill last Thursday was appreciated.
- I didn't have to do ANYTHING except report the accident, answer a few questions and take the car in for an estimate and the repairs. Everything was coordinated very, very well to make this painless and effortless for me.
- Years ago I had a windshield replacement claim. I had to call three times to the broker before finally being transferred four times to get the information I needed. At that point I was told all the trouble was because I was a "VIP" customer. I remember telling them I'd hate to see what it's like for a "non-VIP!"
- So big thank you to everyone at Mulvihill and Aviva. Excellent service does NOT go unnoticed!"
- George LeClair
"Thanks to Kim and Christal for their fantastic customer service today! Especially to Kim for helping me get a better rate and always being so helpful! I really appreciate it! You guys always provide friendly and efficient service!! Thanks again!"
- Hilary Jayne